John Smrekar <div id="page-text-left"> <p><span class="caps">RYZ</span> strives to provide the finest products to our community of artists and fans. We appreciate your business and want to provide the best customer service possible. <br/> To contact us with any question or comment please email us at ryz@ryz.com or call us at 1-877-799-9327 anytime. Our mailing address is:<br /> 1001 SE Water Ave., Suite 200<br /> Portland, OR 97214<br /></p> <h2>Shipping Details</h2> <p><span class="caps">RYZ</span> ships internationally and offers various classes of service in the United States. For expedited domestic (US) orders, next-day and two-day options are available. Orders for expedited shipping must be placed online no later than 2pm <span class="caps">PDT</span>. International orders will be shipped via <span class="caps">USPS</span> and arrive within 6 to 10 business days. Please note that some countries charge duties for international shipments.</p> <h2>Preorders</h2> <p>Items purchased as preorders will ship within 6 to 8 weeks. <span class="caps">RYZ</span> will notify you when the item has shipped via email. Feel free to email ryz@ryz.com with your order number (W-###) for updated status or questions anytime.</p> <h2>Returns &amp; Exchanges Processing</h2> <p>To return or exchange your <span class="caps">RYZ</span> products, please send your items back to us at:<br /> <span class="caps">RYZ</span><br /> Attn: Customer Returns<br /> 1001 SE Water Ave. #200<br /> Portland, OR 97214</p> <p>We will send you a confirmation email once we receive your return or exchange request. If you are requesting an exchange please notify us of the product and size requested via email at ryz@ryz.com with your original order number.</p> <p>Domestic US Exchanges will be processed within 5 business days and shipped back to you via standard shipping for free. If you prefer an expedited shipping method, please notify us via email at ryz@ryz.com with your original order number – additional charges will be applied to your exchange order. International shipments will be sent via our standard international shipment method and be charged with your exchange order.</p> <h2>Credit Card or Paypal Orders</h2> <p>If you ordered by credit card or Paypal, we’ll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item. Unfortunately, we cannot refund your original shipping charges.</p> </div> 2009-05-19T10:27:27-07:00 customer-support 3320842 2009-05-19T10:27:27-07:00 309002 2010-02-15T16:17:06-08:00 <div id="page-text-left"> <p>RYZ strives to provide the finest products to our community of artists and fans. We appreciate your business and want to provide the best customer service possible. <br/> To contact us with any question or comment please email us at ryz@ryz.com or call us at 1-877-799-9327 anytime. Our mailing address is:<br /> 1001 SE Water Ave., Suite 200<br /> Portland, OR 97214<br /> </p> <h2>Shipping Details</h2> <p>RYZ ships internationally and offers various classes of service in the United States. For expedited domestic (US) orders, next-day and two-day options are available. Orders for expedited shipping must be placed online no later than 2pm PDT. International orders will be shipped via USPS and arrive within 6 to 10 business days. Please note that some countries charge duties for international shipments.</p> <h2>Preorders</h2> <p>Items purchased as preorders will ship within 6 to 8 weeks. RYZ will notify you when the item has shipped via email. Feel free to email ryz@ryz.com with your order number (W-###) for updated status or questions anytime.</p> <h2>Returns & Exchanges Processing</h2> <p>To return or exchange your RYZ products, please send your items back to us at: RYZ<br /> Attn: Customer Returns<br /> 1001 SE Water Ave. #200<br /> Portland, OR 97214</p> <p>We will send you a confirmation email once we receive your return or exchange request. If you are requesting an exchange please notify us of the product and size requested via email at ryz@ryz.com with your original order number.</p> <p>Domestic US Exchanges will be processed within 5 business days and shipped back to you via standard shipping for free. If you prefer an expedited shipping method, please notify us via email at ryz@ryz.com with your original order number – additional charges will be applied to your exchange order. International shipments will be sent via our standard international shipment method and be charged with your exchange order.</p> <h2>Credit Card or Paypal Orders</h2> <p>If you ordered by credit card or Paypal, we’ll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item. Unfortunately, we cannot refund your original shipping charges.</p> </div>